Continuing with our efforts to provide quality services to the Jawans, I take great pride in announcing that the PAO’s website now provides a clutch of facilities to the Jawans. They can view their Monthly statements of Accounts (MSAs), which have been uploaded up to the month of July 2010, on to the Internet.

            Besides the MSAs, the website also includes a query/grievances page, wherein the Jawans can lodge their query or grievance. It is the aim of the PAO to settle this query as soon as possible and post a reply to the query through the website.

           It is my request to all the Commandant of the Centre/COs/OCs of various units to disseminate the web address of our PAO amongst all the PBORs and encourage them to generously use this facility.

           Further, I would also request the Centre Commandant/COs/ OCs of the various units, to educate their men regarding the Monthly Pay System and receipt of their Salaries in their Bank accounts, since this is a relatively new idea for them. It is my request that they be educated about maintaining a single bank account for the purpose of salary, which should not be closed or changed frequently, since this creates problems for the PAO in remitting their monthly salary to their Bank accounts.

           I also take this opportunity to bring to the notice of the COs/OCs of various units, the problems the PAO faces due to wrong/incorrect/belated publications of DO IIs by units & formations. I especially request you that in cases of Overstay of Leave (OSL) by a PBOR, his rejoining DO II should be forwarded on priority & separately by name to the PAO I/c, so that the PAO can take immediate action to revive the pay of the rejoining Jawan. Similarly, in cases of Absent without Leave(AWL) or Deserter cases, where the PBOR has rejoined, the two DO IIs i.e. for declaring him an AWL and as a Deserter should be cancelled together, failing which the Jawan’s Pay & Allowances would not be revived. I would also request all heads of Units & formations to suitably advice the clerical staff, so that instances of incorrect publications of DO II could be avoided all together.

            Also please educate the Jawans to get in touch with the PAO immediately for cases/complaints of excess credits/payments to their pay accounts so that immediate recovery of any wrong payment(s) made could be affected.

             I once again assure the Jawans of ASC/MEG/MLI/CMP/ PCTC/Para, that it is our endeavor to provide the best services to them. However, it would not be possible to achieve all this solely on our own and we would earnestly request all Units/Formations as well as the Jawans we serve, to actively cooperate and support us in our endeavor.

      Thank you.